Privacy policy
Privacy Policy – Stoneburry
Last updated: January 29, 2026
This Privacy Policy describes how Stoneburry ("Stoneburry", "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website (https://www.stoneburry-london.com), use our services, make a purchase from Stoneburry, or otherwise communicate with us regarding our site and services (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" refer to any user of our Services—whether a customer, website visitor, or other individual whose personal information we collect.
Please read this Privacy Policy carefully to understand how we handle your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. If material changes occur, we will post the revised version on our website, update the "Last updated" date, and take any other actions required by law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from various sources, depending on how you interact with us. We use this data to:
- Communicate with you
- Provide, improve, and optimise our Services
- Comply with legal obligations
- Enforce our Terms
- Protect the security and integrity of our Services and users
What Personal Information We Collect
Information You Provide Directly
- Contact Information: Name, postal address, email, phone number
- Order Details: Billing/shipping address, product details, payment confirmation
- Account Info: Username, password, security questions
- Customer Support: Any personal details you include in communications with us
Some services require certain information. You may opt out of sharing some data, but this may limit functionality.
Information We Automatically Collect
Collected through cookies and similar tools:
- Device and browser details
- IP address and general location
- Website usage data (e.g., clicks, pages viewed)
Information from Third Parties
Includes data shared by:
- E-commerce platforms (e.g., Shopify)
- Payment processors
- Analytics and marketing providers
See Third-Party Websites and Links for more.
How We Use Your Personal Information
| Purpose | Example Activities | Legal Basis (EEA/UK) |
|---|---|---|
| Providing Services | Processing orders, managing your account, dispatch notifications | Legitimate interest / Contract |
| Marketing & Promotions | Sending offers via email or SMS | Legitimate interest (GDPR Article 6(1)(f)) |
| Security | Detecting and preventing fraud | Legitimate interest |
| Improving Services | Analysing behaviour and enhancing experience | Legitimate interest |
Cookies
Cookies help us:
- Enable essential site features
- Remember preferences
- Analyse usage
- Personalise content and ads
More about cookies and preferences: Shopify Cookie Policy
You can manage cookies in your browser settings.
How We Disclose Personal Information
| Category | Examples | Recipients |
|---|---|---|
| Identifiers | Name, email, phone, address | Payment processors, shipping providers |
| Purchase Info | Order history, preferences | Marketing & customer support |
| Usage Data | Browser info, clicks, IP | Analytics & IT platforms |
| Location | IP-based location | Security partners |
We may also share data:
- With your consent
- In business transitions (e.g., merger)
- To comply with law or legal requests
We do not share sensitive personal data without explicit consent.
Third-Party Websites and Links
Our website may contain links to third-party websites or tools. We are not responsible for their privacy practices or content. Please review their policies before engaging.
Children's Privacy
We do not knowingly collect personal data from individuals under the age of 16. If you believe we have collected such information, contact us at hello@stoneburry-london.com and we will delete it promptly.
Security & Data Retention
We use appropriate technical and organisational safeguards to protect your personal data against unauthorised access, loss, or misuse. However, no transmission method or storage system is 100% secure.
We retain personal information only as long as necessary to:
- Provide Services
- Comply with laws
- Resolve disputes
- Enforce our agreements
Your Rights
Depending on your location, you may have the right to:
- Access your data
- Delete your data
- Correct inaccuracies
- Request a copy of your data (portability)
- Restrict or object to processing
- Withdraw consent at any time
- Appeal our decisions regarding your data
To exercise these rights, email us at hello@stoneburry-london.com. We may ask for identity verification.
You may unsubscribe from marketing emails via the unsubscribe link at the bottom of each message. Transactional emails (e.g., order confirmations) will still be sent when needed.
Complaints
If you have any concerns about our data handling practices, please contact us:
Address: 16 Raeburn St, London SW2 5QU, UK
Email: hello@stoneburry-london.com
Phone: +44 7446 499 550
Contact Page: Contact Us
Customer Service Hours: Monday–Friday, 09:00 AM – 05:00 PM GMT
We aim to respond within 1–2 business days.
If unresolved, you may contact the Information Commissioner's Office (ICO) in the UK or your local data protection authority.
International Users
Stoneburry is based in the United Kingdom. By using our Services, you understand and agree that your data may be transferred to, stored in, and processed in other countries (including China for order fulfillment) with different privacy laws than your own. We take appropriate measures to ensure your data receives adequate protection.
Contact Information
Address: 16 Raeburn St, London SW2 5QU, UK
Email: hello@stoneburry‑london.com
Phone: +44 7446 499 550
Contact Page: Contact Us
Customer Service Hours: Monday–Friday, 09:00 AM – 05:00 PM GMT