FAQ

FAQ – Stoneburry London

We’re here to help you find answers quickly and easily. If you have more questions or need further assistance, please reach out through our Contact Us page or email us at hello@stoneburry-london.com.

Ordering & Delivery

Q1: How long will it take to receive my order?
A:

Handling Time: 1–2 business days
Transit Time: 6–8 business days within the United Kingdom
Estimated Delivery: 7–10 business days in total
See our Shipping Policy for full details.

Q2: Do you offer free shipping?
A: Yes. Stoneburry London offers free shipping on all orders within the United Kingdom. See our Shipping Policy for details.

Q3: Do you ship internationally?
A: Currently, we ship only within the United Kingdom.

Q4: Can I cancel my order after placing it?
A: Yes—orders can be cancelled within 24 hours of placement. Please contact us immediately to initiate the cancellation.

Q5: How do I track my order?
A: Once your order is dispatched, you’ll receive an email with a tracking link. You can also track at any time via our Order Tracking page.

Returns, Exchanges & Refunds

Q6: What is your return policy?
A: We offer a 30‑day return window. Items must be unused and in their original packaging. See our Return & Refund Policy for full details.

Q7: What if I receive a defective or incorrect product?
A: We’ll replace it at no cost. Just email us within 30 days to start the process. Details are in our Return & Refund Policy.

Q8: How do I exchange a product?
A: Exchanges are quick and simple—contact us and follow the steps outlined in our Return & Refund Policy.

Q9: When will I receive my refund after returning an item?
A: Once your return is received and approved, refunds are processed within 7 business days to your original payment method.

Products & Warranties

Q10: Do you offer warranties on your products?
A: Yes. All items come with a 30‑day warranty. See our Return & Refund Policy for details.

Store Information

Q11: Do you have a physical store I can visit?
A: No—Stoneburry London is an online‑only store. This allows us to keep prices competitive and offer a wider selection.

Business & Bulk Orders

Q12: Can I place a bulk or business order?
A: Absolutely. Please email us at hello@stoneburry-london.com or reach out via our Contact Us form and our team will assist you.