Billing Terms & Conditions

Billing Terms & Conditions – Stoneburry

Last updated: January 29, 2026

1. Accepted Payment Methods

At Stoneburry, we offer secure and convenient payment options for a smooth checkout experience. We currently accept:

• Apple Pay
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• Visa

All payments are processed in British Pounds Sterling (GBP).

2. Payment Processing

• Payment must be completed in full at the time of purchase.
• Orders are processed and shipped only after successful payment confirmation.
• If a payment attempt is declined or unsuccessful, the order will not be processed or confirmed.
• You are responsible for ensuring your payment information is accurate and up to date.

3. Pricing & Currency

• All prices are listed in GBP (British Pounds Sterling).
• Prices are subject to change without prior notice.
• The final price, including any applicable taxes or fees, will be displayed at checkout before payment.
• We offer free standard shipping on all UK orders with no minimum purchase required.

4. Secure Payment Processing

Stoneburry uses industry-standard SSL encryption and trusted payment gateways to secure all transactions. We do not store credit card details or sensitive payment data on our servers. For more information about how we handle your data, please see our Privacy Policy.

5. Order Confirmation

• You will receive an order confirmation email once your payment is successfully processed.
• This confirmation email serves as your receipt and includes your order number and details.
• If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us.

6. Refunds & Chargebacks

• Refunds are processed in accordance with our Return & Refund Policy.
• Approved refunds are issued to the original payment method within 7 business days of receiving and inspecting your return.
• Unauthorised or fraudulent chargebacks will be disputed and may result in account suspension.
• If you have an issue with your order, please contact us at hello@stoneburry-london.com before initiating a chargeback so we can resolve the matter.

7. Fraud Prevention

• We reserve the right to cancel, delay, or hold any order suspected of fraud or unauthorised activity.
• High-value orders or orders with unusual patterns may require additional identity verification before processing.
• We may request additional documentation to verify your identity or payment method.
• Orders that cannot be verified will be cancelled and refunded.

8. Payment Disputes

• If you believe there is an error with your payment or order, please contact us immediately at hello@stoneburry-london.com.
• We will investigate all payment disputes promptly and work to resolve them within 1–2 business days.
• Please provide your order number and details of the issue when contacting us.

9. Failed or Declined Payments

• If your payment is declined, please verify your payment information and try again.
• Common reasons for declined payments include insufficient funds, incorrect card details, or bank security restrictions.
• Contact your bank or card provider if the issue persists.
• We are not responsible for orders that cannot be completed due to payment failure.

Questions or Need Assistance?

Stoneburry

Address: 16 Raeburn St, London SW2 5QU, UK

Email: hello@stoneburry‑london.com

Phone: +44 7446 499 550

Contact Page: Contact Us

Customer Service Hours: Monday–Friday, 09:00 AM – 05:00 PM GMT